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current vacancies

Administration

- No positions available at this time

Education

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Interpretation and Visitor Services

Chief of Retail, Visitor and Volunteer Services

Maintenance

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Marketing and Membership Services

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Park Operations

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Technical and Museum Services

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 Title:

Chief of Retail, Visitor and Volunteer Services

 
 Status: Full-time, salary exempt  
 Hiring Date: Open until filled. Anticipated start date: 9/1/2016  
 Salary Range:

$33,000-$35,000 with full benefits

 
 Schedule: Must be able to work flexible schedule including weekends and holidays  
 Principal Functions:  

The Chief of Retail, Visitor, and Volunteer Services (RV&VS) manages daily operations in the Civil War Store, at the Park’s Admission desk, and the Park’s duty stations in the National Museum of the Civil War Soldier and the Battlefield Center. The incumbent also has direct responsibility for the Park’s Volunteer program. This includes recruiting volunteers and recommending them for service. The Chief of RV&VS will ensure that excellent customer service is provided by all staff and volunteers working in retail, admission, or visitor services capacities.

 
 Responsibilities:  

  • Directly supervise all hourly staff and volunteers in Retail & Admissions and in Visitor Services
  • Recruit, train, mentor, and evaluate all direct reports
  • Train, mentor, and evaluate all volunteers serving in retail, admissions, or visitor services capacities
 
 Preferred Qualifications:  

  • Possess a bachelor’s degree in communications, business, marketing, or related field
  • Have a minimum of three years paid experience working in a retail setting or at a museum or historic site in a public contact capacity
  • Have a minimum of one year of supervisory experience
  • Possess outstanding customer service skills as demonstrated in a work environment and demonstrate the ability to instill those skills in subordinate staff and volunteers
  • Possess strong oral and written communications skills as demonstrated in a professional setting
  • Demonstrate a professional record of working successfully in a team environment in progressively more complex situations.
  • Possess competence in operating computerized point of sale and inventory systems
  • Demonstrate experience using word processing and spreadsheet software applications
  • Possess the ability to lift up to thirty pounds without assistance

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